Refund policy
Return & Exchange Policy
At Strendic, we want you to love your shades. Please read our policy before you order.
No Returns
We do not accept returns or offer refunds. All sales are final.
Exchange Available Within 7 Days
If you’re not satisfied, you can exchange your product within 7 days of receiving your order.
Conditions for Exchange
- The product must be unused and in its original condition.
- It must have no damage, scratches or marks on the frame or lenses.
- It must be returned with its original packaging, case and accessories.
- Proof of purchase (order number or receipt) is required.
Not Eligible for Exchange
- Products with scratches, cracks, broken parts or signs of use or wear
- Products damaged after delivery
- Requests made after 7 days
How to Request an Exchange
- Contact us within 7 days of delivery at WhatsApp +92 302 2599167
- Share your order number and a few clear photos of the product.
- Once we approve the request, send the product back to us.
- After we inspect it, we’ll send your replacement, subject to availability.
Shipping for Exchanges
[Delivery charges for the exchange are paid by the customer. / We cover shipping if the item arrived damaged or incorrect.]
Damaged or Wrong Item Received?
Contact us within [48 hours] of delivery with photos and an unboxing video, and we’ll sort it out.
Strendic reserves the right to refuse an exchange if the conditions above are not met.